May 1st Holiday Notice
Due to the upcoming Chinese Labor Day holiday, we will not be able to receive or ship cases in Beijing on Thursday, May 1. Shipments we normally expect to receive on May 1 (those normally shipped from your location on April 28) will be delivered to us on May 2 and delivered to you on May 8. The delivery schedule during this time is as follows:
| Date we receive cases | Date you should receive cases |
| April 29 | May 6 |
| April 30 | May 6 |
| X | X |
| May 2 | May 8 |
| May 3 | May 9 |
Please also refer to our turnaround calendars on the website for delivery schedules.
2014 Chinese New Year Notice
Due to the 2014 Chinese New Year holiday, there will be minor processing and delivery delays during the week of January 27th through February 1st. The last day to send cases from your facility and avoid delays is January 24th. Please refer to the following delivery schedule for cases sent during this time:
| Date we receive cases | Date you should receive finished cases* |
| January 25 | January 31 |
| January 27 | January 31 |
| January 28 | February 6 |
| January 29 January 30 X X X February 3 February 4 |
February 7 February 10 X X X February 11 February 11 |
*Please note that during this time we will do our best to timely process and export cases. However, unforeseen delays should be taken into consideration if you have extremely time-sensitive cases. If you send cases during this period, we kindly ask you carefully check all lab scripts to ensure we have all necessary information to quickly process your cases. Furthermore, please make sure you are available either by phone or email in case we have questions concerning a case. Please also refer to our turnaround calendars on the website for delivery schedules.
Thank you for your attention and patience.
January 1st Holiday Notice
Our Beijing facility will not be able to receive or ship cases on January 1st. Therefore, cases shipped from your facility to Beijing on December 28th, please plan for a delivery delay. The delivery schedule during this time is as follows:
| Date we receive cases | Date you should receive finished cases |
| December 30 | January 7 |
| December 31 | January 7 |
| X | X |
| January 2 | January 8 |
Also note that the Chinese New Year holiday is the week of January 31, 2014. We will be emailing our schedule for that time soon.
Thank you for your attention and patience.
2013 National Day Holiday Notice
Due to the Chinese National Day holiday, we will not be able to receive or ship cases on October 1st and October 2nd. The delivery schedule during this time is as follows:
| Date we receive cases | Date you should receive finished cases |
| September 30 | October 8 |
| X | X |
| X | X |
| October 3 October 4 |
October 9 October 10 |
Thank you for your attention and patience.
2013 Mid-Autumn Festival Notice
Due to the Mid-Autumn Festival in China, we will not be able to receive or ship cases on September 19th. Therefore, cases shipped from your facility on Monday September 16th will be received instead on Friday September 20th, and returned to you on September 26th. The delivery schedule during this time is as follows:
| Date we receive cases | Date you should receive finished cases |
| September 18 | September 24 |
| X | X |
| September 20 | September 26 |
| September 21 | September 27 |
*Please also be aware of the upcoming October 1 National Holiday. Delivery schedules are still being finalized, and we will provide you an update within the next few weeks.
Thank you for your attention and patience.
Dragon Boat Festival Holiday Notice
Due to the Dragon Boat Festival holiday in China, we will not be able to receive (or send) any shipments in Beijing on Wednesday June 12th. Therefore, please note two changes to the normal delivery schedule:
1. Cases we receive in Beijing on Saturday June 8th will be returned to you on Monday June 17th.
2. Incoming cases normally scheduled for delivery to us on Wednesday June 12th, we will receive on Thursday June 13th.
Please refer to our turnaround calendar for detailed return delivery dates.
We apologize for any inconvenience and appreciate your patience and understanding.
Noble (Co,Cr) Alloy Announcement
Ivoclar will be discontinuing the alloy Callisto® CP+ as of June 1 and has replaced it with a new alloy named Callisto® CPG. This alloy, also a chrome-cobalt based Noble alloy, is almost identical in content and appearance to CP+. More detailed information about the new alloy can be found at this link: Callisto® CPG.
This month we will be transitioning to using Callisto® CPG for all Noble (Co,Cr) PFM and Full-Cast units, designated “Noble (Co,Cr)” on our lab scripts. There is no change regarding the prices of these two products.
If you have any questions, please contact our office at your convenience.
May 1st Holiday Notice
Due to the upcoming Chinese May 1 holiday, we will not be able to receive or ship cases on May 1. The last day to ship from your location without incurring delay is April 24. You can resume shipping from your location without delay on May 1. The delivery schedule during this time is as follows:
| Date we receive cases | Date you should receive cases |
| April 29 | May 8 |
| April 30 | May 9 |
| X | X |
| May 2 | May 9 |
| May 3 | May 10 |
| May 4 | May 10 |
Please note that during this time we will do our best to timely process and export cases. However, unforeseen delays should be taken into consideration if you have extremely time-sensitive cases. If you send cases during this period, we kindly ask you carefully check all lab scripts to ensure we have all necessary information to process your cases. Furthermore, please make sure you are available either by phone or email in case we have questions concerning a case. Please also refer to our turnaround calendars on the website for delivery schedules.
Thank you for your attention and patience.
Qingming Holiday Notice
Due to the Qingming holiday in China, we will not be able to receive (or send) any shipments in Beijing on Thursday April 4th. Therefore, incoming cases normally scheduled for delivery to us on that day, we will receive on Friday April 5th. Please refer to our turnaround calendar for return delivery dates.
We apologize for any inconvenience and appreciate your patience and understanding.
New VIP Service
Megadent has added a new “VIP Service” option to our lab scripts. Cases with this distinction will only be assigned to a small, unvarying team of our more advanced technicians to achieve a more consistent level of quality. Please find our updated lab scripts attached. There will be a 50% surcharge added to all VIP cases.
VIP Service Promotion: Through February 1, 2013, we are offering customers a chance to try this new service free of charge. Please contact our office for more details.
